1. Who We Are
Metafloor ("we", "our", "us") operates the website metafloor.in. We build and ship AI-powered products and custom software solutions for businesses.
We are a company registered in India. If you have questions about this Privacy Policy, contact us at signal@metafloor.in.
2. What This Policy Covers
This Privacy Policy describes how we collect, use, and handle information about you when you:
- Visit our website
- Contact us via email or form
- Subscribe to our products or services
- Use our products
3. Information We Collect
Information You Give Us
- Contact information — name, email address, company name, phone number when you reach out or sign up
- Project information — details about your business, requirements, and goals that you share during onboarding
- Payment information — billing address, payment method details. We do not store full card numbers. Payment processing is handled by third-party payment providers.
- Communication data — emails, messages, and files you send us
Information Collected Automatically
- Usage data — pages visited, time on site, referring URL, browser type, device type
- Cookies — see Cookie Policy section below
Information From Third Parties
- If you engage with us through a third party (e.g., LinkedIn, referral), we may receive basic contact information from them.
4. How We Use Your Information
We use information to:
- Deliver our products and services to you
- Communicate with you about projects, invoices, and support
- Improve our website and products
- Comply with our legal obligations
- Detect and prevent fraud
We do not sell, rent, or trade your personal information to third parties.
5. Data Retention
- Project data — retained for the duration of the engagement plus 2 years for legal and accounting purposes
- Communication data — retained for 3 years after last contact
- Anonymous usage data — retained for up to 2 years
- Financial records — retained as required by Indian tax law (minimum 8 years)
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. This includes:
- Encrypted data transmission (HTTPS)
- Access controls on internal systems
- Regular security reviews
No system is 100% secure. If you have concerns about a security issue with our products, contact us immediately.
7. Your Rights
You have the right to:
- Access — request a copy of your personal data
- Correction — request corrections to inaccurate data
- Deletion — request deletion of your data (subject to legal retention requirements)
- Portability — receive your data in a structured format
- Object — object to certain uses of your data
To exercise any of these rights, email signal@metafloor.in. We will respond within 30 days.
8. Data Sharing
We share your information only in the following cases:
- Service providers — third parties who process data on our behalf (hosting, payment processing, email delivery). These providers are bound by confidentiality agreements.
- Legal requirements — when required by law, court order, or government request
- Business transfer — in the event of a merger, acquisition, or sale of assets, your data may be transferred
We do not share your data with advertisers or data brokers.
9. International Data Transfers
If you are located outside India, note that your data will be processed in India, which may have different data protection laws than your country. By using our services, you consent to this transfer.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Grievance Officer
If you have complaints about how we handle your data, contact:
Grievance Officer: signal@metafloor.in
We aim to resolve complaints within 30 days.